Logo

If you need support Adapt-IT will be with you every step of the way

We are able to support you with all your IT. We know IT can be problematic at times and this can cause frustration.  Adapt-IT can alleviate this frustration by helping you solve any issues with your IT and associated assistive hardware and software so you can get on with your day.

 

If you already have a support contract in place contact our team and we will talk you through the process. 

 

If you would like to discuss Adapt-IT’s support packages, we will be happy to talk you through the options.

 

Enabling remote access for Adapt-IT to support you securely and safely.

 

How It works:

  • Contact us and talk to one of our engineers
  • Once the issue is understood you will be given an access code. Type it into the Session ID box below
  • A small application will be downloaded
  • Open the application and follow the instructions
 
A person sat at a desk holding a laptop open like a book against his head. in his hand he is holding a flag that has Help in red on it.

Cyber Support Services

 

Package Includes:

  • Specifically designed for people with disabilities or vulnerabilities.
  • Provides support to users, their carers, and/or support teams.
  • Access to specialists in assistive technology support and setup.
  • Initial Cyber Security review and configuration.
  • Remote configuration and IT support if there is a problem.
  • Support for Assistive Technology devices/software configuration and setup.
  • Basic security monitoring.
  • Parental control implementation (optional).
  • Annual contract for peace of mind.
  • Incident response advice.

Your Virtual Support Begins Here

Type the session code that your support engineer will provide below

A call center lady, around her through life support images, repair, meetings, virtual support

Our remote access uses Zoho Assist to ensure your privacy and security. 

 

Please be advised that if there are things you do not want our engineers to see such as emails please close down any private apps as our technician will have visibility. 

 

Please note: if there are things you do not want our engineers to see such as emails or banking, please close down any private apps or tabs beforehand as our technician will have visibility. We do not see any wallpapers or backgrounds you are using on the desktop. 

 

Unless we have permission to act as admin on your computer our team will never ask you to divulge any passwords to us. 

 

If admin access is required, you will always be asked to put the password in and we wont be able to see it.

 

Our technician will always explain any action taken when they are in control and the reasons for doing so.

 

This will then be followed up at the end of the call with a transcript of the actions taken and any remedial recommendations.